Non-verbal Communication Guide for Active Listeners

THE UNCENTER

A Center for Empathy without Borders

An image of a Mirror containing textual guidance for Active Listening. The Textual Description contained within the Mirror is provided below the image.

Non-verbal communication plays a critical role in the realm of active listening. Understanding and effectively using non-verbal cues—like body language, facial expressions, and eye contact—enhances empathy and connection, making our interactions more meaningful and responsive.

As you are listening [Accessible Text]:

  1. Keep your eyes soft, focused, and attentive, as if you were directly engaging with the storyteller.
  2. Be attentive to your facial expressions. Do your expressions align with what you’re hearing? Are they supportive and understanding? Expressing empathy?
  3. Be aware of your posture. Are you leaning in slightly, showing interest and attentiveness?
  4. Aim for a calm, centered demeanor. Ensure your gaze isn’t wandering and that you’re not frequently adjusting your position.
  5. Offer quiet, genuine response-gestures. Nods and subtle shifts can show you’re processing and empathizing.
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